The provider of this MOTUL online shop is authorized by MOTUL:

Hatraco GmbH
Peutestraße 22a
20539 Hamburg

Telefon: +49 40 226 307-086
Fax: +49 40 226 307-330

VAT Identification Number: DE 230134238
Commercial Register Number (HRB): 87821 Hamburg District Court
Managing Directors: Kai Vollrath, Oliver Baden

Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR). You can find it at We are not obligated to participate in a consumer dispute resolution process before a consumer arbitration board and, in principle, are not willing to do so.

For questions, complaints, or issues, our customer service is available Monday to Thursday from 8:00 AM to 6:00 PM and on Fridays from 8:00 AM to 5:00 PM. You can reach us at Phone: +49 40 226 307-086 or Email: