Right of withdrawal
CANCELLATION POLICY
RIGHT OF REVOCATION
YOU HAVE THE RIGHT TO CANCEL THIS CONTRACT WITHIN FOURTEEN DAYS WITHOUT GIVING ANY REASON.
THE CANCELLATION PERIOD IS FOURTEEN DAYS FROM THE DATE ON WHICH YOU OR A THIRD PARTY OTHER THAN THE CARRIER AND NOMINATED BY YOU HAS OR HAS TAKEN POSSESSION OF THE GOODS.
TO EXERCISE YOUR RIGHT OF WITHDRAWAL, YOU MUST INFORM US (HATRACO GMBH, PEUTESTRAßE 22a, D-20539 HAMBURG, TEL. +49 (0) 40 22 63 07-086, FAX +49 (0) 40 22 63 07 330, E-MAIL: EN.INFO@DE.MOTUL.COM) BY MEANS OF A CLEAR DECLARATION (E.G. A LETTER SENT BY POST, TELEFAX OR E-MAIL) OF YOUR DECISION TO REVOKE THIS CONTRACT. YOU MAY USE THE ENCLOSED SAMPLE CANCELLATION FORM FOR THIS PURPOSE, WHICH IS, HOWEVER, NOT MANDATORY.
IN ORDER TO OBSERVE THE WITHDRAWAL PERIOD, IT IS SUFFICIENT FOR YOU TO SEND THE NOTIFICATION OF THE EXERCISE OF THE RIGHT OF WITHDRAWAL BEFORE THE EXPIRY OF THE WITHDRAWAL PERIOD.
CONSEQUENCES OF REVOCATION
IF YOU CANCEL THIS CONTRACT, WE WILL REFUND TO YOU ALL PAYMENTS RECEIVED FROM YOU, INCLUDING DELIVERY CHARGES (EXCLUDING ANY ADDITIONAL CHARGES ARISING FROM YOUR CHOICE OF A METHOD OF DELIVERY OTHER THAN THAT OFFERED BY US, YOU WILL BE REPAID WITHOUT UNDUE DELAY AND AT THE LATEST WITHIN FOURTEEN DAYS OF THE DATE ON WHICH WE RECEIVE NOTIFICATION OF YOUR CANCELLATION OF THIS CONTRACT. FOR THIS REPAYMENT, WE WILL USE THE SAME MEANS OF PAYMENT THAT YOU USED IN THE ORIGINAL TRANSACTION, UNLESS EXPRESSLY AGREED OTHERWISE WITH YOU; IN NO CASE WILL YOU BE CHARGED ANY FEES BECAUSE OF THIS REPAYMENT. WE MAY REFUSE TO REFUND YOU UNTIL WE HAVE RECEIVED THE GOODS BACK OR UNTIL YOU HAVE PROVIDED PROOF THAT YOU HAVE RETURNED THE GOODS, WHICHEVER IS THE EARLIER.
YOU MUST RETURN OR HAND OVER THE GOODS TO US WITHOUT UNDUE DELAY AND IN ANY EVENT NOT LATER THAN FOURTEEN DAYS FROM THE DAY ON WHICH YOU NOTIFY US OF THE CANCELLATION OF THIS CONTRACT. THE TIME LIMIT SHALL BE DEEMED TO HAVE BEEN OBSERVED IF YOU SEND THE GOODS BEFORE THE EXPIRY OF THE FOURTEEN-DAY TIME LIMIT. WE SHALL BEAR THE COSTS OF RETURNING THE GOODS.
YOU WILL ONLY BE LIABLE FOR ANY LOSS IN VALUE OF THE GOODS IF THIS LOSS IN VALUE IS DUE TO THE GOODS NOT HAVING BEEN HANDLED IN A MANNER NECESSARY FOR THE INSPECTION OF THEIR CONDITION, PROPERTIES AND FUNCTIONALITY.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
To: Hatraco GmbH, Peutestraße 22a, D-20539 Hamburg, Fax +49 (0)40 22 63 07 330, E-Mail: en.info@de.motul.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of consumer(s) (only in case of paper communication)
Date
(*) Delete where inapplicable.